Refund policy

Return Policy

Customers desiring a return must email the below information to info@eyewords.com:

• First and last name
• Email address
• Order number
• Name of Item(s) being returned
• Reason for the return
  

Once you have completed this process and have read our return policy below, box up your product carefully to make sure it does not get damaged in the mail. You must include a print out of the information you sent above.

 Return Policy:

• Returns will not be accepted after 30 days of purchase
• Items must be in restockable condition (i.e., no damage, bent corners, tears, writing, etc.)
• Shrink wrap must be unopened. We are unable to restock product after the shrink wrap has been opened.
• It is the customer's responsibility to rewrap merchandise for return shipping to avoid potential damage during transit. Damaged returns will not be refunded.
• Customer is required to pay all return shipping costs. If reason for return is other than an error on our part, we will charge 10% of the cost of the original order. This fee will cover our repackaging costs and restocking.
• Return shipping is paid for by the customer. Approved returns should be sent through USPS, FedEx, or UPS to:

Eyewords Inc.
501 Grangeover Crescent
London, Ontario Canada
N6G 4V3

 Non-returnable Items:

• File downloads of any kind may not be returned or exchanged
• Digital products may not be returned

• EU buyers may withdraw from physical product purchases within 14 days of delivery, no reason required.
• To withdraw, click "Withdraw from Purchase" on our website or email info@eyewords.com with your name and order number.
• A confirmation email will be sent upon receipt of your request.
• Digital products and file downloads are exempt from the right of withdrawal.

If you would like to cancel or make a change to an order you’ve already placed, please call us at 1-800-778-9526. Changes and cancellations can only be made to an order if it has not yet been shipped.